Cancellations
Need to cancel your project? No worries, we can still part on good terms. Here’s our updated cancellation and refund policy to help you understand the applicable refunds upon cancellation after the booking payment period.
Cancelling Your Project
If something isn’t working out and you need to cancel your project, we understand. We’ll do our best to ensure a smooth and clear process. Below is our policy detailing the refund eligibility based on the project phase.
| Phase | Time Period | Eligibility |
|---|---|---|
| Booking | Within 48 hours of paying the booking fee | 100% refund |
| Design in Progress | At any point | No refund/ No cancellation |
| Manufacturing (after 50% payment) | At any point | No refund/ No cancellation |
| Installation (before 100% payment) | At any point | No refund/ No cancellation (Customer is obligated to pay the balance of Execution Order value) |
Cancelling/Replacing Product(s) in Your Order
- Booking Fee: A 10% fee of your projected quote (or ₹50,000, whichever is higher) is collected as a token amount to secure Ark Spaces’ services.
- Design in Progress: During this stage, you and your designer actively work to finalize the home designs. Before the final Execution Order is issued, any product in the tentative quotation can be replaced or removed. If you decide to cancel the project after 72 hours from booking, no refund will be provided. This fee covers the designer’s time and effort in preparing the initial pitch and quotations.
- Execution Order: This final order is issued by your designer to proceed with the execution of all your designs, products, and services after receiving 50% of your order value.
- Manufacturing: Once your final Execution Order is issued, all products and designs enter the manufacturing phase. At this stage, Ark Spaces cannot accommodate cancellations, replacements, or modifications of items.
- Installation: After your products have been manufactured and/or sourced and are ready for installation, Ark Spaces cannot offer cancellations, replacements, or modifications of items. The customer must honour the payment of the outstanding Execution Order.
For any questions or further clarification on our cancellation policies, please contact us at info@arkspaces.com.
By using our services, you acknowledge that you have read and understood this cancellation policy.
FAQs
1. Can I get a refund if I cancel my project within 72 hours of booking?
Yes, if you cancel your project within 72 hours of paying the booking fee, you are eligible for a 100% refund.
2. What happens if I want to cancel the project after the design process has started?
Once the design process has started, cancellations are not eligible for a refund. This is to cover the designer’s time and effort.
3. Is it possible to cancel or modify my order during the manufacturing stage?
No, once the final Execution Order is raised and your products enter the manufacturing stage, cancellations, replacements, or modifications are not possible.
4. Can I cancel or change items during the installation phase?
No, after your products are manufactured and ready for installation, cancellations or modifications are not allowed. The customer is required to pay the remaining balance of the Execution Order.
5. What is the booking fee and is it refundable?
The booking fee is 10% of your projected quote or ₹50,000, whichever is higher. It is taken as a token amount to secure our services. If you cancel within 72 hours, you will receive a 100% refund. Beyond 72 hours, no refund will be provided.
6. How can I proceed with cancellation?
To proceed with cancellation please email us to cancellation@arkspaces.com
6. Can I replace or remove products during the design stage?
Yes, during the design stage, you can replace or remove products in the tentative quotation before the final Execution Order is raised. However, if you cancel the project after 72 hours of booking, no refund will be provided.
7. What is an Execution Order and when is it issued?
A Execution Order is the final order issued by your designer to proceed with the execution of all your designs, products, and services. It is issued after you pay 50% of your order value.
8. How long do I have to cancel my project after the booking payment?
You have 72 hours to cancel your project after making the booking payment to be eligible for a full refund. After 72 hours, no refunds will be given.
9. What should I do if I want to cancel my project?
If you wish to cancel your project, please contact us as soon as possible at info@arkspaces.in. We will guide you through the cancellation process based on the phase of your project
10. When will I get my refund?
You will get your refund in 7days after you cancellation is aproved.
